Refund policy

Refund Policy – SiaaSoo

Contact Information
If you have any questions or concerns regarding refunds, please contact us:

Refund Eligibility
At SiaaSoo, we want you to be fully satisfied with your purchase. If you are not satisfied, you may request a refund under the following conditions:

  • Items must be returned within 90 days of purchase.

  • Items must be unused, in the original packaging, and in the same condition that you received them.

  • Certain items (such as digital products, personalized items, or sale items) may not be eligible for a refund.

How to Request a Refund
To request a refund:

  1. Contact our support team at support@trysiaasoo.com or +1 307 301 3620.

  2. Provide your order number, the item(s) you wish to return, and the reason for the refund.

  3. Our team will guide you through the return process.

Refund Processing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 5-10 business days.

  • Shipping costs are non-refundable, and you are responsible for return shipping unless the item was defective or damaged.

Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original purchase for a refund and place a new order.

Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at support@trysiaasoo.com. We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account or credit card statement.

  • If still not received, contact your payment provider.

  • If the issue persists, contact us at support@trysiaasoo.com.

Policy Updates
SiaaSoo reserves the right to update this refund policy at any time. Any changes will be posted on this page.